Welcome to Turning Point
Livestream Troubleshooting FAQ
I can’t hear anything. What should I check?
Make sure your device volume is turned up and not muted.
Check that the video player itself isn’t muted.
Try using headphones or external speakers.
If you’re on a computer, confirm the correct audio output is selected and not sending sound to the wrong device.
Refresh the page.
The video isn’t playing or is stuck buffering
Refresh the page.
Check your internet connection by loading another website or video.
If possible, switch to a stronger Wi-Fi network or cellular data.
Close other apps or tabs that may be using bandwidth.
Try lowering the video quality if that option is available.
The stream is lagging or keeps freezing
This is usually caused by a slow or unstable internet connection.
Move closer to your Wi-Fi router or switch networks.
Pause the stream for 10 to 15 seconds, then press play again.
Close other devices on your network that may be streaming or downloading.
I see video, but no sound
Double-check both your device volume and the player volume.
Make sure Bluetooth devices like earbuds are connected properly.
Try disconnecting and reconnecting your audio device.
Refresh the page.
The stream won’t load at all
Refresh the page.
Try a different browser such as Chrome, Safari, or Edge.
Restart your device.
Disable any ad blockers or extensions that might interfere with video playback.
Try accessing the stream from a different device.
I’m watching on my phone and it’s not working well
Make sure your app or browser is up to date.
Try switching between Wi-Fi and cellular data.
Close and reopen your browser or app.
Rotate your phone or tap fullscreen for a better experience.
The audio and video are out of sync
Refresh the stream.
Pause for a few seconds, then resume.
This can happen temporarily due to network issues and usually resolves quickly.
Still having trouble?
Try watching from a different device such as a phone, tablet, computer, or TV.
If that doesn’t work, please fill out this form and provide us with details of the issues you are having.
Pro Tip
For the best experience, use a strong internet connection and the latest version of your browser or app.